Customer FAQ

What forms of payment do you accept?

For your convenience, we accept Visa, MasterCard, American Express, and Discover.

When is my credit card charged?

When you place your online order, we will perform an authorization on your credit or debit card to verify that the funds are available. This authorization may place a temporary hold on the funds while your order is being processed. The funds are not actually withdrawn from your account until your order ships. If an order you have placed is subsequently cancelled and not shipped, any funds which were being held due to the credit card authorization should be available to you within 2-5 business days, depending on your card-issuing financial institution's policies. Please note, if you have a back-ordered item which has not shipped within a week of the date the original order was placed, we may need to re-authorize your credit card prior to shipment. If your credit card is declined or has expired, we will contact you to update your payment information. Unfortunately, we are unable to hold items more than 48 hours from when a credit card is declined. If we do not receive a valid credit card within 48 hours, the items on your order will be returned to stock. 

Is my credit card information secure?

Yes. For your safety, we encrypt all credit card information during transmission and storage so your data remains private and secure at all times. 

How long will it take my order to arrive?

Our warehouse team strives to ship all In-Stock orders within 1-2 business days. Standard Ground Shipments usually require 1-5 days in-transit, depending 
on where the items are being shipped. In a hurry? Place your order by 12:00 Noon Central Time, and choose an expedited shipping method, such as 2nd Day Air or Next Day Air, and we'll ship your order the same day! All orders are shipped from our warehouse in San Antonio, TX. Back-ordered items usually take 4-6 weeks. 

What shipping carriers do you use?

For FREE SHIPPING, all orders are shipped via USPS (United States Postal Service) Priority Mail, UPS Ground, or FedEx Ground, at the sole discretion of CANVAS.  At check out, if you prefer, you may select UPS Ground or an expedited service for an additional charge. 

How do you calculate shipping charges?

All orders of $250 or more receive FREE SHIPPING.  At checkout, if you select UPS Ground or an Expedited UPS Service, shipping charges are calculated based on the weight, box dimensions, and destination of the shipment. If you prefer expedited shipping for your order, additional shipping charges will apply.  *FREE SHIPPING is only available within contiguous United States, and is not offered for packages going to Alaska or Hawaii.  Please note, UPS does not deliver to PO Boxes.    

How will I know you received my order?

Once you've submitted your order, a confirmation page will show a summary of your transaction, including your Order Number. You may choose to print this page for your records. An email confirmation of your order will also be sent promptly to the email address associated with your account. You will receive a subsequent email when your order ships that will include tracking information. Remember to check your junk & spam folders, or even better, add CANVAS as a contact to ensure you receive these important notifications! 

How do I cancel my order?

We hope you won't, but if you must, please call our Customer Service Department at (855) 236-8020 as soon as possible. Please note, orders that have already shipped can NOT be cancelled. 

Why can't I add an item to my cart that is Out-of-Stock?

In an effort to reduce your frustration with back-ordered items, if a product is Out-of-Stock you won't be able to add it to your cart. 

Do you ship to other countries?

At this time, orders placed through our website can only be shipped within the United States.  If you would like an order shipped to a destination outside of the United States, please call our Customer Service Department at (855) 236-8020 to place your order over the telephone. 

I'm having trouble with the website; how do I get help?

If you are experiencing problems with our website, or would like assistance navigating the site, please contact our Customer Service Department at (855) 236-8020, or send an email to, and we'll gladly assist you.

I have a store - do you sell wholesale?

If you are a retail store and would like to carry CANVAS in your store, please click on the "Wholesale Registration" link at the bottom of the page, under Wholesale. Complete the required information on the registration form and submit! We will review your application and get back to you, usually within 24-48 hours, via email. Don't forget to check your junk & spam folders! In a rush? After submitting your form, you can contact us during regular business hours at (855) 236-8020 and we will do our very best to expedite the process so we can get you shopping for your store (with our amazing Wholesale Prices) before you know it! 

What are the Minimum Order Requirements for Wholesale Accounts?

For Wholesale Accounts, our Minimum Opening Order is $300, and the Re-Order Minimum is $100. All items are sold in packs of 2.